CUSTOMERS INFORMATION PRIVACY POLICY

Notice and Approval

(Latest updated on 30 June 2023)

Mitsubishi Motors Vietnam Co., Ltd. (“MMV” or “We”) recognizes the importance of customers’ personal data management (“Customers” or “You”), and will make our every effort to protect customers’ personal dat♊a as prescribe by🍨 Vietnamese law.

This Customer Information Privacy Policy (“Privacy Policy”) is our official notice, as controller and/🅘or processor, about related matters of perso༺nal data process, including:

• The type of personal data we collect and the manner in which we collect it;
• The purposes for which we process your personal data;
• The parties who are allowed to process you personal data and other related parties;
• Your rights and obligations as a data subject;
• Duration of processing of your personal data;
• Unexpected consequences, potential damage;
• Other related issues.

1. Type of personal data we collect and how we collect it
   • Depending on your consent and legislative requirements, we may collect and process any personal data, be it information in symbols, scripts, numerals, images, sounds or similar in electronic form associated with a specific person or that helps identify a specific person, including basic personal data and sensitive personal data including but not limited to the following categories of personal data:
     • Contact information or identical information: name, date of birth, gender, occupation, nationality, marital status, address, telephone numbers, email address, passport information, ID information (or other identical information including but not limited to issuance date, place of issuance, etc.), driving license number, license plate number and other information.
     • Your accesses to MMV Website or MMV applications: time of accessing, connecting and usage time of MMV website or MMV application (items click or commands made).
     • Any information input or agreed to provide MMV when accessing MMV website or application or your interaction with MMV via signature, pictures, videos, comments and location.
   • Depend on your consent and legislative requirements, Information automatically collected by us, including:
     • Devices information and usage: collecting information from devices (computers, tablets, smart phones, etc.) connecting to MMV websites or for storage or MMV applications. MMV might collect IP addresses, device identifiers, browser type, internet service provider, hardware versions, operating systems, and version of applications. MMV might record information and store it in log files when you use and interact on MMV websites. That information might include sources and last visited pages, indicators on date and time, search terms and data on sequence of visited pages.
     • Location information: collecting location information from devices connecting to MMV websites or storage or MMV application. Location information might be collected via geolocation features at your devices or under other forms such as your IP Address to identify your geographic area.
     • Collecting and tracking information on your behaviors at MMV website, we may use your cookies and web beacon and other similar information for those purpose. These technologies might be provided by third parties. We may use session cookies (they will be deleted when you closed your website browsers) and permanent cookies (they will remain in operation even after the web browser has closed and they can be remembered login details and passwords, so web users don’t need to re-enter them every time using MMV’s website). Most of the website browsers are allowed you to customize your cookie setting; however, some of our websites might not effectively work if you are disable those cookies. Web beacon is made up of a clear file, usually a pixel, that we or the third party can track users’ activities on MMV website and provide customized advertisement to be posted. Other tracking information and advertisements, including the refused options shall be brought to the following parts of this policy.
     • Social Network utilities: Websites and mobile applications including social networks such as: Facebook, Twitter, Instagram, Snapchat, Google Plus, Pinterest, YouTube and others. Such features might collect information on IP addresses, pages visited within our Website, and these features might create cookies or using other tracking technologies. Features and social network appliances might be created by third parties or directly created on MMV websites. Interaction with such features is under data privacy policies of providers providing such features.

2. Usage Purpose of Personal Data
   • MMV and our processors shall only process Personal Data for one or some of the following purposes:

• Understanding your interests and hobbies so that MMV websites or MMV applications, related products and services of MMV can be customized and innovated according to your preferences, such as sending advertising documents, locating nearest dealers, schedule for vehicle experience or arrange services related to MMV vehicles or products;
• Ask you to comment or participate in the surveys (either directly or by a third party authorized by MMV) about our vehicles, products or services and our distributors;
• Our feedback on subscription schedules and customer requests for other services, vehicle experience schedules or appointments related to the customer or MMV’s vehicles or products that are interested or possessed by customers;
• Contacting you for the above mentioned purposes by post, telephone, e-mail, instant message or automatic notification;
• Respond to customers’ questions and complaints;
• Manage and maintain your customer account on our system;
• Conduct market research, surveys and data analysis related to our business;
• For any other purpose required or permitted by any laws, regulations, guidelines and/or by competent regulatory authorities; and
• Perform other activities related to the provision, operation, administration of our products and/or for such other purposes as we deem appropriate from time to time.

3. How do we share your personal data

• MMV’s internal departments;
• MMV Authorized Dealers;
• Service providers appointed by MMV, including but not limited to: Data processors acting on our behalf through contracts/agreements, third parties providing cookies, web beacons and similar services;
• Competent authority;
• Other organization, individual or unit as regulated by law.

4. Customers Rights

• Reply to a direct marketing e-mail by pressing the ‘unsubscribe’ key;
• Changing privacy settings in an app (if available on the app);
• Contacting us directly;
• Following the denial or unsubscribe instructions outlined in our related correspondence.

5. Duration of processing of your personal data

6. Withdrawal of consent and consequences

7. Commitment to Privacy

8. Unexpected consequences, potential damages

9. Links to MMV Website or Applications

10. Update Customers Information Privacy Policy

11. Contact us

• Hotline: 18001514
• Email: cskh@mitsubishi-motors.yes88b.vip