Position: Area Management Staff (Belong to Aftersales Department)

• Location: Ha Noi
• Level: Staff

Job Summary:

This position supports Northern dealers in developing their Aftersales business by closely monitoring key performance indicators (KPIs) and taking appropriate actions to help improve their results. Additionally, the position also is requi🅷red to keep track of the Aftersales market, including the activities of competitors and third-party workshops, to ensure our dealers remain competitive and well-informed.

Job Descriptions:

Major Duties

• Support Northern𝓰 dealers for Aಞftersales business, include Workshop Certificate

• Making reportꦕ every week for Aftersales KPI🍒s of Northern dealers.

• Follow up Aftersales KPIs and take actions to support dealers for imp꧟rovement.

• Study Aftersales activity of oth𝕴er brand⛎s and 3rd party coopetitors in Northern Area and have report to management.

• Coordinate🐼 ๊with dealers to handle customer complaints.

• Support new dealers expand, include new workshop layout, training, preparaꦰtion items to new dealer, etc.

Minor Duties

• Receiving, follow up tech꧅nical/quality issues occurring in Northern dealers and report to manager

• Apply GEMBA Kaizen at Northern dealers

• Co-ordinate ไwith dealers to improve campaigns (reca꧅ll campaign, etc.)

• Support other internal departmen𓃲ts in Company’s business

Qualifications:

• Education: Bachelor’s degree with major in Automobile Technology

• Experience: Have experienౠce relating to ജService Workshop management and/or Jobs related to after-sales service

• Knowledge: Has knowledge in Automobile industry

• Skills: PC skill and data analysis skills (MS office, Powe🍷r point, etc.), fluently in English

• Others: Have Driving license B2

Benefits

• Competitive salary

• Transportation & meal allowances

• Annual performance & salary review

• Premium health care package

• Additional public holiday days-off

Contact information:

Ms. Nhi Phan – Human Resources Department

Email: nhi-phannguyenxuan@mitsubishi-motors.yes88b.vip (Ms. Nhi Phan)

Notes: Please include your profile picture and expected salary in your CVs.